Return Policy

You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

For some products, we offer a modified version of our return policy. If you are ordering one of these items, please click the link below to learn more about its return policy.

  •  Mattresses
  • If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. 

    Return Eligibility

    Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  •  Clearance Items
  •  Gift Certificates
  •  Personalized Items
  •  Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
  • Extended Holiday Return Policy

    You have until January 31 to return orders placed between November 1 and December 31. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue.

    Wedding Registry Return Policy

    If you wish to return a gift you receive through your wedding registry, Casopia will be happy to exchange such gift or provide a refund in the form of Casopia store credit for up to 90 days from the date of delivery. However, this policy does not apply to items purchased through the registry by registrants themselves, which are subject to Casopia's standard return policies.

    Please note that Personalized Items are not returnable and Casopia’s general Return Policies for Mattresses, Rugs, and Luggage & Bags apply to wedding registry gifts.